Frequently asked questions

PDFClan uses HTTPS to protect data while it travels between your browser and our website. Many tools are designed to process files directly in your browser where practical. Some advanced tools, such as OCR, compression, password operations, and certain conversions, may require secure server-side processing.

PDFClan is not a cloud-storage service and does not provide a permanent archive of your processed documents. When a tool requires server processing, temporary working copies may be created only to complete that task. Always keep your own backup copy of important files.

Yes. Limits can vary by tool to keep processing reliable and secure. The upload screen for each tool shows its accepted file type, maximum file size, and file-count limit. Premium plans are intended to provide higher limits when those features are available.

Yes. PDFClan is designed to work on modern mobile browsers as well as desktop and tablet devices. For large files or complex conversions, a desktop computer may provide faster processing and a more comfortable experience.

PDF files can contain different fonts, layouts, images, tables, form fields, or scan quality. During conversions, especially PDF to Word and Word to PDF, some formatting may change. Please review the downloaded file before sharing, printing, submitting, or relying on it.

Yes. PDFClan provides free access to its standard PDF tools without forcing users to create an account. Premium plans are intended for users who need higher limits, additional convenience, priority processing, and future advanced features.

No. You can use standard PDFClan tools without creating an account. An account is useful for features such as Premium access and future account-based features.

Yes, PDFClan provides tools to protect and unlock PDF documents. You must only process documents that you own or have permission to access. For password-protected files, you may need to provide the correct password before processing can continue.

Processing time depends on the file size, number of pages, images, scan quality, PDF complexity, your internet connection, and current server workload. OCR, PDF conversion, and target-size compression can take longer than simple browser-based tools.

First, make sure the file is not corrupted, password-locked without the password, or larger than the allowed limit. Try again with a clear, supported file. If the issue continues, contact us with the tool name and a description of the error. Do not email confidential files or passwords.

Yes. You can request account deletion by emailing support@pdfclan.com from the email address connected to your account. We may need to retain limited information where required for security, billing, or legal obligations.

You can review our Privacy Policy, File Privacy page, Terms & Conditions, Disclaimer, Cookie Policy, and other legal information through the links in the PDFClan footer.